Last Updated: April 6, 2025

Thank you for shopping at SkinBloomCare.com. Your satisfaction is important to us. Please read our Return & Refund Policy carefully, especially since skincare products require extra hygiene and safety precautions.

1. Eligibility for Returns

Due to the nature of skincare and cosmetic products, we only accept returns under specific conditions:

You may request a return if:

• You received the wrong product

• The product arrived damaged, leaked, or defective

• The product is expired upon arrival

Conditions for Return:

• Request must be made within 48 hours of delivery

• Product must be unopened, unused, and sealed

• All original packaging must be intact

For hygiene and safety reasons, opened or used products cannot be returned.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or used skincare products

• Products without original packaging

• Items bought on sale, discounts, or promotions

• Products damaged due to customer misuse

• Items purchased more than 48 hours ago

3. Refund Policy

Refunds are issued in the following cases:

• Product damaged during delivery

• Wrong item shipped

• Product not available/out of stock after payment

• Duplicate payment

Refund Method

Approved refunds will be processed to your original payment method within 5–10 business days.

4. Exchange Policy

We offer exchanges for:

• Wrong item delivered

• Damaged or defective product

• Packaging issues caused during shipping

Note: Exchange is subject to availability of stock. If not available, we will issue store credit or a refund.

5. Return Process

To request a return or exchange:

1. Email support@skinbloomcare.com with:

   • Order number

   • Reason for return/exchange

   • Photos or video proof (mandatory)

2. Our team will review your request within 24–48 hours.

3. If approved, you will receive return instructions or a replacement confirmation.

4. Once the product is inspected, we will process your refund, replacement, or store credit.

6. Shipping Costs

• If the product delivered was damaged, faulty, or incorrect, we cover the return shipping cost.

• For any other reason, return shipping is paid by the customer.

7. Order Cancellations

• You may cancel your order before it is shipped.

• Once shipped, cancellations are not possible.

• If delivered, the Return Policy applies.

8. Damaged or Incorrect Products

If you receive a damaged or wrong product:

• Report within 48 hours

• Provide photo/video evidence

• We will send a replacement free of cost

9. Contact Us

For return or refund inquiries, contact us:

Skin Bloom Care
Email: support@skinbloomcare.com